Job Description

Job Description Vacancy Open for Technical Support Agent Hebrew speakers Jobs in Athens, Greece Our customer is looking for Technical Support Agent Hebrew speakers for the work in a call center in Athens, Greece (not sales). You will receive the International Certification and the solid job experience. We offer the stable job in the famous international company with fixed term contract: 12 Months Working hours is 8 hours per day/5days per week Working hours based on clients needs, mainly Monday Sunday Required Skills/Experience Educational level: High School diploma or equivalent Languages and language level: Native Hebrew + Fluent English Technical Skills: Advanced Knowledge of PC (Hardware, Software, Internet) Advanced knowledge on Ms Office Typing Speed : 17 words/minute Use of production tools Use of Internet Clients Logging System Soft Skills: Active Listening Handling Difficult Calls Inbound Phone Statistics Systems & Technology Use Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger, Technical Support Good Problem Solving Skills Strong troubleshooting skills Knowledge of tools used for troubleshooting Responsibilities: To respond and record consumer enquiries/questions raised through free phone lines for customers. To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. To ensure client complaints are dealt with and logged in line with the companys complaints escalation policy. To provide a high level of customer service to clients at all times. To ensure all support calls and (when applicable) emails are answered

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