Job Description
Role: Srevice Desk Agent -French / Spanish / Italian / German - language
Location: Lisbon, Portugal
Type: Permanent
Overview
We have an exciting opportunity for a German / French / Dutch speaker to join, on a full-time basis, our friendly and international Service Desk team for our Client in Portugal (Lisbon) as soon as possible. As a Service Desk Representative, you will be the main point of contact for technical and customer support issuesacross Europe.
The role would suit an enthusiastic candidate with customer service experience and a willingness to learn and develop.
Main Responsibilities:
- Act as the primary country contact for customers on all escalations
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
- Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers
- Co-ordinate all Break/Fix calls in order to enable dispatch of Client & Multi-vendor engineers to customers
- Liaise with Various Helpdesks, Client and Third Party Service Providers escalating through these avenues to close
- Flexibility to take on additional tasks as directed by Team Lead
- Validate Customer details and requirements on data entry, categorize and deal with appropriately
- Maintain accurate database information
- Obtain call closures details on all dispatched calls
Candidate Education:
- High School Diploma / (GED) / Secondary Sch
