Job Description
Job Description
Project Manager ( Key Account Manager - Client Servicing) In Mumbai
POSITION AVAILABLE : Project Manager ( Key Account Manager - Client Servicing).
Responsibilities:
Client management:
1. Act as primary point of contact for clients to maintain relationship
2. Handle BARE systems / reports training for clients
3. Responsible for development, optimization & delivery of client projects
4. Build reports and set up the questionnaire(s) in close consultation with client & project management.
5. Masters and maintains knowledge of client's business, competition, and latest industry news and trends.
6. Giving value added recommendations & solutions to clients.
Project Management :
1. Planning and allocation of resources effectively
2. To identify Operational/ Fieldwork issues and recommend solutions
3. Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels
4. Follow up and control project quality by spot checking
Cost control:
1. Monitors agency/client budgets and billing process
2. Commercial focus of changes and impact on costing & client fees
Associated Knowledge/Skills/Abilities Required:
Education- Graduate / MBA with min. 3+ yrs. experience in Client Servicing / Key accounts management
Competency Skills:
- Strong on Client communication and client management.
- Ability to work independently and to schedule time and resources effectively.
- Ability to motivate, and direct team members
- Ability to set up and manage projects keeping cost factors in mind at all times
- Ability to respond to team and customer needs; to meet commitmentsReports to Operations Manager - Bare India.
Industry Market Research / Advertising / KPO/ BPO
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