Job Description
Job Were looking for a Fraud Specialist to serve a critical role as part of our Risk Team. This role will require the candidate to work across many functional areas to improve productivity and rule accuracy, as well as assist with testing and validating new risk models. The ideal candidate is a self-starter, capable of working independently, as well as in a team. You will help keep our members accounts safe and provide them with uninterrupted access to their money while minimizing the companys risk exposure and fraud losses. The Risk Team protects Chime members, and we need a customer-centric person with strong problem solving and communication skills.
Responsibilities:
Review suspicious account and transaction events using internal and external fraud tools, and take action in accordance with Chimes risk policies
Research and analyze data to detect fraudulent activity, and develop opportunities for minimizing fraud and avoiding false positives
Independently determine and recommend an appropriate course of action following fraud detection
Work with Risk Analysts to develop and test rule sets and machine learning models
Investigate suspicious activity reporting from outside partners
Collect and review documentation from Chime members and third parties
Work cross-functionally with our Member Services Team regarding account suspensions, closures, and other risk matters.
Help identify process improvements and contribute to key projects and initiatives
Support internal and external audits, and due diligence requests
Support ad-hoc projects and/or other categories, as assigned
About You:
You have 3+ years of professional experience, including 1+ years conducting fraud or risk operations
You are a self-starter who is very comfortable dealing with ambiguity
You have knowledge of, and experience utilizing fraud investigative techniques and practices
You can analyze, summarize, and communicate findings and issues drawn
