Job Description
Job Description
Vacancy Open for Customer Services Jobs in Croydon 2018
Your responsibilities will include:
" Speaking with clients who require assistance with their order or enquiry
" Speaking to couriers to chase parcels and raise investigations
" Dealing with customer embase regarding customer service issues
" Arranging for replacement goods to be sent to customers
" Arranging for goods to be collected from customers
" Reporting on the performance of couriers
" Raising credit notes
" Dealing with customer queries
" Chasing deliveries and updating clients
" Obtaining Proofs of Delivery
" Ordering stationery
" Dealing with the post
Who are we looking for?
You'll enjoy working as part of a young, dynamic team who are all passionate about what we do and the service that we give to our clients. You should have passion and pride in your achievements.
We work in a fast paced environment so you'll need to work well under pressure. You'll have the ability to work independently and use your initiative to achieve current procedures and implement new developments.
You'll also need to be comfortable dealing with potentially difficult situations and regardless of the outcome; you'll take a positive approach to make improvements for the future.
Which skills are required?
*Great verbal communication skills
*Good literacy and the ability to communicate with customers by email and letter
*Strong IT skills
Salary/Rate18,000/annum
LocationCroydon
