Job Description
Job details:
Job Title: IT Support Specialist
Location/ Address: Krakow, Poland
Type: Permanent
Purpose of the job
Provide Technical support for hardware / software / network problem diagnosis / resolution via telephone for customers end users
Provide good customer care skills along with Technical skills
Route problems to internal I.M. support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Administer and provide User Access and Exit controls
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
Technical Responsibilities:
Managing user account across applications running on various platforms like Windows, Active Directory, Exchange
To create and administer LAN accounts of the users
To create and administer various shared resources e.g. Distribution Lists, Directories
To provide permissions to the user as required by them
To Standardize the network resources as per the client requirement
Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
Create E-mail account for the users and administer them
Grant permissions on various network resources available to users
Creation and administration of Global groups
Creation and modification of exchange resources like Distribution Lists, Shared E-mail account,
Shared Calendar and Conference Rooms
Creation of New Directories as per the customer guidelines and grant permissions on them<
Setting up servers as per the client standards and granting permissions on them
Perform development and maintenance of knowledge Base for the User Account Maintenance Processes
Technical Requirements
Working knowledge of applications ru
