Job Description
Hiring For Divisional Manager Operations - Rajkot
Job Description
-
1. ACCOUNTABILITY & RESPONSIBILITIES
1 To achieve planned sales & other targets set for the division. Planning of Annual Divisional business plan and set sales targets of MS, HSD Lubes & NFR for the division. Fix targets of each of the TSMs to help achieve the ABP targets.
2 To maintain high standard of quality & quantity by ensuring regular RO checks and having complaints addressed. Achieve CRA targets of the Division.
Follow up in the cases of noncompliance by franchisees. Address customer complaints and ensure service recovery.
3 Use guidelines to implement marketing plans and branding activities. Branding activities for the division Identify RO and develop NFR activities Implement Marketing programs
4 Ensuring standardization of all Retail Outlets as per company specifications. Standardization of all Retail outlets in the division as per Company standard.
Follow up with franchisees & TSMs and ensure ROs are as per branding manual.
5 Liasoning for mandatory approvals and product supplies.
Visiting government officials regularly Keeping constant touch and maintain cordial relation.
6 Ensuring sufficient availability of product and adequate distribution network to service the retail sales network Rolling monthly sales forecast for MS/HSD. Optimum no. of TTs required for optimum product supplies. 7 Strong franchisee relationship Reduce equipment downtime 8 CRM Get feedback from fuel customers regularly.
Implement Marketing Programs properly
Reduce customer complaints quickly.
9 Team Building
Coaching and Developing team members
Providin
