Job Description
Location: Malta
Our company is a leading online gaming company, providing the best product possible for our clients, and growing business to be in the strong position in the market that we are today. We passionately care about our customers as well as our employees who are supported all the way long, motivated and recognized for the hard work.
The main duties of the position is providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs. The main job duties, which due to the dynamic nature of the business may evolve and change from time to time, shall include but are not limited to:
Acting as an ambassador for the company as first point of contact.
Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
Being up-to-date with promotions, competitions and special offers that we promote to our customers.
Respond and interact effectively with customers via a different number of channels.
Handle, resolve customer complaints and provide technical support to customers.
Liaising with other departments across the business.
Reporting of market activities and urgent matters such as downtime and multi-user problems to third parties and Management.
Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
Proactively develop customer relationships by maintaining contact at an appropriate level.
Contribute to the ongoing development and improvement of the company customer experience.
Provide feedback on the efficiency of the customer service process.
KEY COMPETENCIES:
Full proficiency in English and German.
Previous customer service experience .
Comfortable working within a fast-paced environment.
Excellent verbal and written communication skills.
Ability to demonstrate and work on own initiative.
Proven interpersonal skills, positive attitude and can do spirit.
Accuracy and great attentio
