Job Description
Job Summary
We are looking for Customer Care Executive in Ludhiana
Responsibilities and Duties
Deal directly with customers either by telephone and E-mail.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Perform customer verification.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Maintain customer databases.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Required Experience, Skills and Qualifications
Proven customer support experience.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Should have good computer skills.
Should have knowledge of internet.
