Job Description

The main objective for Service desk is to provide support on the corporate IT platform to internal end users. You will support users on a daily basis as well as manage innovative projects within IT Operations. The tasks include hardware and software troubleshooting, installation and configuration of computers, peripherals such as video conferencing systems and printers. Other tasks include making purchases of computers and peripherals as well as administration of Active Directory, Office 365 and other systems. You also work closely with the Corporate Systems team regarding improvements and feedback on client infrastructure. This means, for example, Applications in application deployment, security and training in new tools and features.

Responsibilities:

• IT Support including coaching in IT and Video Conferencing Tools
• Act as a 1st line, single point of contact for IT related incidents and Service requests within the company
• Maintain, support and trouble-shoot our video conferencing facilities
• Incident and service request resolution
• Provide IT sessions for onboarding new employees
• Configuration and installation of desktop & laptop workstations and applications
• Managing user accounts for our various systems (Adding, Deleting and changing accounts)
• Use available resources to resolve incidents (people, tools, and processes)
• Tracks cases to ensure timely response (in accordance with Service Level Agreement)
• Assign and administer access permissions on share

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