Job Description
You will be required to support the operations of the centre effectively and efficiently to meet the service level agreements. You will need to be comfortable with dealing with customer interactions (enquiries, complaints, feedback and appeals) via phone, email, social media, fax and websites. Training will be provided for selected candidates.
Job Responsibilites :
- Reports to the team lead and contact centre manager.
- Assist in the documentation of operational procedures.
- Respond promptly to and record details of customer enquiries.
- Handle and resolve issues raised by customers and record details of actions taken.
- Escalate requests and unresolved issues to management.
- Participate in regular knowledge sharing meetings to share important lessons learnt and information.
Job Requirements :
- Diploma and above. (English must be C6 for O level)
- Candidates with prior experience will have an added advantage.
- Possess excellent customer service, communication and interpersonal skills.
- Have a pleasant voice with good listening skills.
- Possess basic computer/typing skills.
- Able to communicate clearly and effectively.
- Able to work in a fast paced environment.
- Adaptable and willing to cover front desk duties when necessary.
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