INServiceNow IT Service Management Administrator & DeveloperExperience: 3 to 10 yearsLocation: Hyderabad, India Company Information: Arup is a global firm of designers, engineers and business consultants with over 11000 employees working in more than 90 offices across more than 38 countries. The firm is the creative force behind many of the world's most innovative and sustainable projects. Our Asia offices employ over 3, 000 staff. Location: Hyderabad, IndiaJob profile: This support, system admin and development position will be based within a project team tasked with the implementation, configuration and administration of Arups Service Management platform; ServiceNow. Relationships: Reporting to the Global Applications Support team leader, the candidate will also work closely with ITSM process owners. Responsibilities: The candidate will be responsible for the analysis of business process maps and requirements, admin, maintenance and support of existing processes and functionality, and development of new processes according to ITSM best practice and using ServiceNow. This will also include integration with outside integrations and data sources, unit testing, development of Metrics and Reporting, and delivery of technical documentation such as: Policies, Training Materials and User Guides. Scope: The focus of the role will start with (but not be confined to) the development of the following ServiceNow modules: Incident, Problem and Change ManagementConfiguration (CMDB) ManagementKnowledge ManagementRequest FulfilmentService CatalogueBug Fixing (ad- hoc) Knowledge of integration with third party solutions such as AD, SCCM, SNOW and/ or ITIL Business Analyst experience will be beneficial. Job requirementsThe candidate must therefore have a strong working knowledge of ServiceNow and experience of configuration and development within. Previous knowledge of ITIL Framework, web technologies, working with databases and infrastructure systems like Activ
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