Job Description
Job Description
Reporting to: Head of Service Platforms
Department: Technology Division
Role Purpose:
This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.
Key Duties and Responsibilities
- Leading architecture and service design to deliver a best-in-class system and customer-centric services
- Implementation of business needs and determining solutions to business problems. The solutions should consider technology ystems, process improvement, organizational change or strategic planning and policy development
- Research and development of new features, solutions & technologies
- Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
- Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
- Analysis and tracking of KPIs for performance and capacity
- Proactive system monitoring and issue resolution within SLA
- Management & support of developers and other integration partners both internal and external & Regular reporting
Academic/ Professional Qualifications
- Relevant Bachelor’s degree in Engineering or any-related technical degree from a recognized institution
- 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
- 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
- 3-5 years management experience and leading teams
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