Responsibilities Include:

Manage all inbound/outbound calls in a courteous, customer oriented manner
Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
Listen to and understand customer needs and be able to provide quotes over the phone
Process customer purchase orders through the computer system, ensuring accuracy
Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
Maintain strong relationships with the customers and manufacturers
Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
Other duties as assigned

Qualifications:

3 to 5 years of customer service experience
Previous experience in a role that involved parts and/or online and catalog research, and hands-on experience working with equipment and/or machinery would be considered an asset
Experience using: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
Strong data entry skills and proofreading abilities
Ability to work in a high pressure, fast paced environment
Team orientated and customer service approach to work
Strong time management, organization and multitasking abilities
Excellent communication skills over the phone, in person, and through email