Job Description
Customer Success Manager – Based in Mexico
Exceptional customer service is a reflection of our brand, mission and values. We are looking for individuals who will deliver exceptional customer service to ensure that clients always leave with a “Wow! That was amazing” feeling after every interaction with us.
Who we are:
Recruit CRM is a fully remote SaaS (Software As A Service) company that is dual headquartered between the US & India. We serve over 800 of the top Executive Search & Recruitment Firms across 75+ countries and have been growing over 3X year over year. We have also been ranked number 1 in our category by Gartner and have 4.8/5 on Capterra & G2. We have also been recognised as the Frontrunner for Best Customer Support, a Momentum Leader & a High Performer in the Recruiting Software Category 2022 by G2.
Benefits
- Competitive Compensation (MX$ 30,000 - MX$ 50,000) - (80% Fixed + 20% Variable)
- Fully Remote (Work From Anywhere)
- Flexible Working Hours (Design Your Own Schedule)
- Weekend Company Retreats Every 6 months at 5 star resorts - You’ll be flown to India for this :)
- Rapid career progression - We’ll work with you to create a path for you to make it to leadership
- Report directly to the global head of Customer Success
Key Responsibilities:
- Help onboard new customers, help them set up their workflows & train their users
- Understand and align with customer’s needs to help them achieve their goals
- Advice customers on best practices & KPIs for businesses of their size.
- Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity
- Understand client risks and recommend solutions
- Champion customer needs to the product team for future updates
Eligibility Criteria:
- 1-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company.
- Excellent Verbal and Written communication skills in both Spanish and English
- Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing work environment.
- Self-driven and proactive nature
- Knowledge of customer success processes
- Patient and active listener
Preferred Skills:
- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Technical skills are required as they relate to the use of the product or service
- A communications or marketing degree is preferred
Working Hours:
Monday - Friday (You can create your own schedule where we expect you to clock 42.5 hours every week working anytime between 8 am - 8 pm Mexico City Time)
IN